Shipping policy

SHIPPING POLICY
Last updated: September 23, 2026
SHIPPING DESTINATIONS
Wordcn currently ships to the United States, United Kingdom, Australia, France, and other eligible destinations available at checkout.
If a destination cannot be selected during checkout, we currently do not ship to that location.
FREE STANDARD SHIPPING
We provide free standard shipping on eligible orders to supported destinations available at checkout. No minimum purchase amount is required unless otherwise clearly stated before checkout.
ORDER PROCESSING
Orders are normally processed within 3–5 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
ESTIMATED DELIVERY TIMES
United States:
7–15 business days after dispatch.
France:
10–20 business days after dispatch.
United Kingdom:
10–20 business days after dispatch.
Australia:
10–20 business days after dispatch.
Delivery times are estimates and are not guaranteed. Customs inspections, carrier delays, severe weather, public holidays, address issues, and other circumstances outside our reasonable control may affect delivery.
TAXES AND IMPORT DUTIES
Wordcn bears applicable sales taxes, import duties, and customs charges for eligible orders where these charges are included as part of our shipping arrangement.
Customers should not be required to pay additional import duties or taxes on eligible orders unless otherwise clearly disclosed before checkout. If a carrier requests an unexpected payment, please contact hello@wordcn.com before making payment.
ORDER TRACKING
When tracking is available, tracking information will be sent to the email address used during checkout.
Tracking information may take several business days to update after dispatch.
DELIVERY ADDRESS
Customers must provide a complete and accurate delivery address.
Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
LOST ORDERS
If tracking has not updated or an order has not arrived within 15 calendar days after the estimated delivery date, please contact hello@wordcn.com.
We will investigate the shipment with the carrier and provide an appropriate replacement or refund when the shipment is confirmed lost.
DAMAGED OR INCORRECT ORDERS
Contact us within 7 calendar days after delivery if an item arrives damaged, defective, or different from what was ordered.
CONTACT
Email: hello@wordcn.com
Phone: +1 405-338-7152